Help Centre

Frequently
Asked
Questions

Everything you need to know about CaaS — from data security to the funding model and technical integration.

17 years
Industry experience
350+
E-commerce partners
50M
Transactions/year
2 weeks
To go live
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  • Service
    CaaS lets your users earn cashback or points on purchases across 350+ online stores — without you building anything from scratch. It’s a SaaS solution: you integrate, we run it.
  • Security · GDPR
    None. CaaS works with an anonymised ID only — no personal data ever leaves your platform.
    The ID is not a user identifier from your system; it simply attributes a transaction to a reward.
  • Integration · API · Widget
    No. The scope depends on your chosen deployment model (API or widget), but the whole process is designed to be straightforward.
    Some level of technical integration is needed regardless of variant — we’ll guide you through it.
  • Financial model
    Loyalty Partner covers the cost of all consumer benefits — cashback or points. Not you.
  • Features · UX
    The virtual wallet is where earned value accumulates — in cash or points.
    Funds are held until the return period closes or promotional conditions are met, then they’re free to use.
  • Features · Payout
    Once the return period has ended and all promotional conditions are fulfilled, funds are available for payout.
  • Catalogue · Stores
    CaaS connects users to 350+ online stores, including the largest Polish and international e-commerce brands.
  • Configuration · White-label
    Yes.
    You can exclude direct competitors, narrow the catalogue to specific product categories, or restrict visibility of particular brands — fully tailored to your business needs.
  • UX · User journey
    The user visits your app or website, picks an offer, and heads to the partner store.
    After completing a qualifying purchase (same session, per T&Cs), the value return is automatically credited to their virtual wallet. Seamless.
  • Integration · Omnichannel
    Yes. CaaS works in mobile apps, on websites, or both channels at once.
  • B2B · Target groups
    Any business that wants to increase user engagement and already has a platform — website or app — that supports logged-in users.
  • Benefits · ROI
    An additional benefit that keeps users engaged.
    If integrated with your loyalty programme, it can significantly boost the number of points earned — driving both retention and monetisation.
  • Security · American Express
    Bank-grade security. Loyalty Partner, as part of American Express, operates under the rigorous security standards of one of the world’s largest financial institutions.
  • Security · IT standards
    Built on widely adopted standards — REST API, JSON, tokenisation — for easy integration with modern IT architectures.
  • Security · API · Access
    Via tokens, IP whitelists, VPN, and other market-standard access control mechanisms.
  • Security · Configuration
    Yes. Authentication and user verification methods can be fully adapted to your organisation’s existing policies and standards.